FAQ
What if I miss my dose? Can I take it later?
It’s important to take your medication as prescribed by your doctor. If you miss a dose, take it as soon as you remember. However, if it’s nearly time for your next dose, skip the missed one and carry on with your regular schedule. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you lose your prescription, get in touch with your GP or specialist to request a replacement. You’re also welcome to contact our pharmacy if you’ve previously purchased the medication with us, as we may be able to assist you in obtaining a copy of the prescription.
How should I dispose of expired or unused medications?
Do not throw medications in the bin or flush them down the toilet, as this can harm the environment. Improper disposal can also put unused medications at risk of being accessed by others. Check with your local pharmacy or healthcare provider for available safe drug disposal programmes, such as the Return Unwanted Medicines (RUM) Project available at most Australian pharmacies.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions, contact your doctor straight away. They may advise you to stop the medication or switch to a different one. In the case of a medical emergency, please call 000 immediately.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your parcel and monitor its progress until it arrives at your door.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find the items you’re after.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products suited for Australian conditions and lifestyles.
I need more information about your pharmacy. Where can I find it?
For more details, please have a look through this FAQ section or get in touch with our customer support team for personalised assistance. We’re here to help.
Can I get assistance with a product?
Yes, absolutely! You’re welcome to reach out to our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our friendly team is happy to help you find the right solution.
What are the delivery times?
Delivery via Trackable Courier Service usually takes 10–21 business days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days. Please note that delivery times may vary depending on your location within Australia.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been dispatched, cancellation is no longer possible.